Privacy Policy 444royal

1. Introduction

This Privacy Policy is issued by 444royal ("we", "our platform") and applies to all users who access or use the 444royal website, including online slot services, live casino, sports betting, esports betting and all related activities provided through this platform.

By registering an account or continuing to use 444royal services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. We encourage you to read this entire document carefully before using our platform.

This platform is intended for individuals aged 21 and above. We do not knowingly collect data from individuals who have not reached that age limit. If we become aware that data of an underage individual has been collected without consent, we will take steps to delete that data promptly.

2. Information Collected

To enable 444royal to provide complete and secure services, we collect several categories of information from users. This collection is done directly from you, automatically when you use the platform, or from legitimate third parties.

Information you provide directly:

• Full name as shown on your identity card or MyKad
• Date of birth for age verification purposes
• Active email address
• Mobile phone number
• E-wallet or payment method information (Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC, ETH)
• Encrypted password
• Copy of identity document (if required for account verification)

Information collected automatically:

• Your device's IP address
• Browser type and operating system
• Game and betting activity logs
• Login session time and duration
• Deposit and withdrawal transaction history
• Cookie data and device identifiers

We do not collect sensitive information such as biometric data, religious beliefs or health records unless specifically stated and with your explicit consent.

3. Purpose of Data Use

Personal information collected by 444royal is used solely for legitimate purposes related to platform operations and user account management. We do not use your data beyond the scope stated below without obtaining additional consent from you.

• Creating and managing your user account securely
• Processing minimum deposits of RM10 and minimum withdrawals of RM100 through supported payment methods
• Verifying user identity to meet international licensing requirements
• Delivering the 200% welcome bonus and VIP programme benefits to eligible accounts
• Contacting you regarding account security issues, changes to terms or important notices
• Detecting and preventing fraud, money laundering and platform abuse
• Improving user experience based on analysis of anonymised usage patterns
• Fulfilling legal obligations and international licensing requirements
• Providing 24/7 customer support via live chat and email

4. Information Sharing

444royal does not sell or disclose users' personal information to third parties for commercial purposes. However, there are limited situations where disclosure of information may be required, namely:

Approved service providers:

We share necessary information with payment service providers (such as Touch 'n Go eWallet, DuitNow and FPX transaction processors) and technical infrastructure providers that help us operate the platform. All these parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Legal requirements:

In certain circumstances, we may be legally required to disclose user information to relevant authorities, including for law enforcement purposes, prevention of financial crime or compliance with international licensing requirements. Such disclosure will only be made where there is a valid court order or official request.

Corporate restructuring:

In the event of a merger, acquisition or asset sale, user information may be transferred to the successor entity. In such situations, we will notify users in advance and ensure the receiving party meets equivalent data protection standards.

5. Cookies and Tracking Technologies

444royal uses cookies and equivalent tracking technologies to improve platform performance and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies used:

• Essential cookies — Required for core platform functions such as login session verification and transaction security. These cookies cannot be disabled.
• Performance cookies — Collect anonymous data on how users interact with the platform to allow us to improve design and navigation.
• Preference cookies — Save your settings such as language preference and display layout so you do not need to reconfigure them each time you log in.

You can manage or block cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to the documentation for your browser.

6. Data Security

We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

• 256-bit SSL encryption on all communications between users and servers
• Passwords stored in encrypted form using a one-way algorithm that cannot be decrypted
• Role-based access control for internal staff
• Continuous security monitoring to detect unusual activity
• Regular security audits by qualified technical teams
• Clear incident response procedures in the event of a data breach

While we make every effort to protect your data, no security system can guarantee absolute protection. You are also responsible for keeping your account password confidential and not sharing your login details with anyone. If you suspect your account has been accessed without authorisation, please contact our support team immediately.

7. User Rights

As a 444royal platform user, you have certain rights regarding your personal information. We respect these rights and will process any legitimate request within a reasonable timeframe.

Right to access data:

You may request a copy of the personal information we hold about your account. This request can be submitted through our customer service channels.

Right to correct data:

If there is inaccurate or outdated information in your records, you have the right to request a correction through your account settings or by contacting our support team.

Right to request deletion:

You may request that your personal information be deleted from our systems, subject to legal obligations and financial record retention requirements related to our international licensing.

Right to withdraw consent:

For any data processing that relies on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the validity of processing carried out prior to the withdrawal.

8. Data Retention

444royal retains your personal information for as long as your account is active and for a reasonable period after that, based on operational needs, legal obligations, and applicable international licensing requirements.

Financial transaction records, including deposit and withdrawal history, are retained for the period required by applicable legal and licensing requirements. This data may need to be kept even after an account is closed for audit, dispute resolution, and compliance purposes.

Data that is no longer needed for any legitimate purpose will be securely deleted or anonymised in accordance with our data management procedures.

9. Privacy Policy Amendments

444royal reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendment that takes effect will be posted on this page with a new update date.

For amendments considered significant, we will notify users via their registered email or a prominent notice on the platform before the amendment takes effect. Continued use of the 444royal platform after any amendment is considered acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any amendment, you have the right to stop using the platform and close your account.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the 444royal customer service team is ready to assist.

We provide 24/7 support in Malay and English through the following channels:

• Live Chat — Available 24/7 directly through the 444royal platform for immediate responses
• Email — Send your enquiry to [email protected] and we will reply within a reasonable time

When submitting a privacy-related enquiry, please provide your username and account details (do not include your password) so we can process your request more quickly and accurately.